Refunds and Returns Policy
How repair work is agreed, and what to do if you are not satisfied with it.
Offroad Wrench provides on-site repair services. This website does not sell products, take payments or process orders, so there is nothing bought through it that could be returned.
How work is agreed
Repairs are quoted before they are carried out. We diagnose the fault, tell you what we have found and what putting it right involves, and the work goes ahead once you have agreed to it. That conversation is where cost is settled, which heads off most disagreements before they can start.
If you are not satisfied with the work
Call us. Raise it as soon as you notice it, while the evidence is still on the machine and while there is still something useful we can do about it. We would far rather come back out and look at it than have you living with a repair you are not happy with.
Parts
Parts fitted during a repair carry whatever warranty the manufacturer of that part provides. If a part we supplied has failed, call us and we will tell you where you stand and what can be done about it.
Contact
Call 541-913-8487 or email service@offroad-wrench.com.
Down and losing the day?
Call the truck directly. Mon–Fri 7am–5pm.