Refunds and Returns Policy

Returns and Refunds Policy

Thank you for shopping at Offroad Wrench Merch.

We aim to ensure that you are completely satisfied with your purchase. However, we understand that sometimes a product may not be what you expected. Here is our return and refund policy to ensure a transparent and fair experience.

Return Policy

Eligibility Window: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Returns must be made within 30 days of the purchase date.
Non-Returnable Items: Certain types of items cannot be returned, such as custom products (special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Proof of Purchase: To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds

Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email insert].
Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at nate@offroad-wrench.com

Shipping Returns

To return your product, you should mail your product to: [address insert]. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Considerations

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.